1. Your verbal agreement, written agreement or payment of the holiday accommodation rental fee constitutes the clients acceptance of these Terms and Conditions.
2. In the event of a cancellation by the client, the deposit is non-refundable, unless the property is re-let for the entire period of the cancellation. A $100 cancellation fee will then apply. If the client has paid in full, this amount is non-refundable, unless the cottage is re-let for the entire period of the cancellation. A $100 cancellation will also apply.
3. To secure your holiday booking, a deposit of 50% is required to be paid within 7 days of booking. Payment may be made by cash, cheque, money order, Bankcard, MasterCard or VISA. For Christmas, Easter, June/July and Sept/Oct school holiday bookings, the balance must be paid 30-days prior to the commencement of the booking.
4. Keys will be made available from our nominated agent once payment has been received in full. Should you be arriving after business hours, please let us know in advance so that alternate key arrangements can be made. Upon departure all keys are to be returned to our nominated agent. Should you be departing outside office hours, please place the keys through key slot at our nominated agent’s premises.
5. All premises are to be left in a satisfactory clean and tidy state, including all garbage wrapped and emptied into outside garbage bins and washing up done. In the event of excessive cleaning requirements, an extra cleaning fee will be charged to the guest’s account.
6. Pets are not allowed at either Grass Trees House or Tallow Wood Pavilion.
7. Linen is not included but may be arranged for hire in advance. Due to health requirements all guests are required to use sheets and pillow cases.
8. The removal of plants, including grass trees, from the property is an offence. Offenders will be prosecuted.
9. Smoking is not permitted either inside Grass Trees House or Tallow Wood Pavilion, when smoking outside, the ashtrays provided must be used.
10. Any damage, breakage or loss of furniture, furnishings, equipment, locks or keys is to be reported immediately and paid for at cost, other then acceptable wear and tear. Please note, that our cleaners do a detailed inventory check both before and after your occupation.
11. A security deposit (bond) is required to cover all additional costs incurred as a result of breach of these Terms and conditions including any breakage, damage or excess cleaning requirements, which occur due to the client occupying the premises. The bond is payable at the same time as the balance amount. A full refund via direct deposit to the client’s bank account or a cheque will be posted to the client and vacating the property after inspection by the appointed cleaning staff.
12. The number of guests should not exceed the number stated on the Confirmation Notice. Additional fees of $100 per person per night will apply for excess guests not notified to the owners in advance.
13. The owners take no responsibility for the client’s personal property left on the premises.
14. Check-out time is 12.00 noon. Check-in time is 3.00 pm. The client must vacate the property by 12.00 noon unless agreed with the owners in advance that they may stay longer. Without prior agreement, additional late departure fees will apply at the nightly rate.
15. The client making the booking must be 18 years or over and agree to take full responsibility for the temporary rental of the property.
16. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. The BBQ must remain on the outside deck.17. Under no circumstances should keys be left on the premises.
18. For call outs, outside of office hours, a $50.00 fee will be levied. i.e. if you lose your keys or lock yourselves out.
19. The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to bookings due to unforeseen circumstances.